Returns & Refunds
We want you to love your fragrance. If you're not completely satisfied, we're here to help.
What Can Be Returned:
What Cannot Be Returned:
Contact Customer Service
Email us at returns@eleva.com or call +971 4 123 4567 with your order number and reason for return.
Get Return Authorization
We'll provide you with a Return Authorization Number (RAN) and prepaid return shipping label within 24 hours.
Pack Your Items
Securely pack the item in its original packaging. Include the RAN and any accessories that came with the product.
Ship Your Return
Attach the prepaid return label and drop off at any Emirates Post office or schedule a pickup.
Get Your Refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days to your original payment method.
Credit/Debit Cards
5-7 business days after processing
Cash on Delivery
Bank transfer within 3-5 business days
We currently don't offer direct exchanges. If you'd like a different product, please return your original item for a refund and place a new order for the desired item.
This ensures you get the fastest service and can take advantage of any current promotions on your new purchase.
or contact us directly:
Already initiated a return? Track its status with your Return Authorization Number.
Track Return Status100% Satisfaction Guarantee
Your satisfaction is our priority. We're committed to making every purchase right.